Customer Support

Get the Support You Need​

At SES Inc., we’re committed to ensuring you get the most out of our software. Whether you’re troubleshooting an issue, requesting a new feature, or optimizing your workflows, our support team is here to help you succeed.

 

How We Can Help

Quick Solutions for Every Challenge

  • Technical Issues: Resolve bugs, errors, and performance issues with expert assistance.
  • Feature Support: Request new features or report UI/UX problems to enhance your experience.
  • Access & Account Help: Troubleshoot access issues, manage accounts, and update user permissions.
  • Billing & Licensing: Get support with billing inquiries, licensing updates, and subscription management.
  • General Inquiries: Have a question? Our team is here to provide answers and guidance.
Address: Calgary, AB
Email: support@ses-software.com​
 
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Issue/Problem Type
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Issue Priority Level
- Low Definition: Minor issues with workarounds that don’t significantly impact functionality.
Examples: Cosmetic UI issues, minor typos, or non-critical feature requests.

- Medium Definition: Issues affecting functionality but not critical, with potential workarounds.
Examples: Features not working as expected, intermittent errors, or performance slowdowns.

- High Definition: Issues significantly impacting functionality with no easy workaround.
Examples: Core features broken, errors preventing data export, or login/access issues.

- Critical Definition: Severe issues preventing software use or causing data loss, requiring
immediate resolution.
Examples: Software crashes, data corruption, security vulnerabilities, or system-wide outages.
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Please provide as much detail as possible to help us understand and resolve your issue quickly. Include information such as:

- What happened: Describe the issue or problem you’re experiencing.
- Steps taken: Outline the steps you followed before the issue occurred.
- Expected outcome: Explain what you were trying to achieve and what you expected to happen.
- Actual result: Share what actually happened when the issue occurred.

The more details you provide, the better we can assist you. If applicable, include screenshots, error messages, or any other relevant information to help us diagnose the problem.
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You can find the software version number at the top left corner of the application when you open it. Providing this information helps us better understand your setup and resolve your issue faster.
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Device Type
Operating System
Internet Connection Type
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